Exchange & Return

All returns and exchanges must be requested within 7 days of the date the package is delivered. To return / exchange, the shoes must be in new condition as received, with the original box they came with and without shoes box.

Please submit your request or return email with the information requested below and we will send you details on how d'envoyer return for refund or shoes exchange, usually within 24-48 hours.

Order no:
Description of goods (model, quantity):

Packages return to the return / konvertor be marked after a period of 7 days from when your application has been approved.
Please DO NOT ask the adress return.

the buyer is responsible for shipping the package back to adidasrunning. en original condition and packaging. After inspection, we will credit your credit card in the amount of the ACCT buyer paid for the costs of shoes less standard shipping and handling

We will receive your return email here, we will handle your problem within 24 hours to ensure that after-sales worry, if we receive the goods and shoes without damage, then we full refund, thank you for your election purchase!

Returns policy

You have 14 days to notify us that you wish to return your order. Please return your goods to us within 14 days of cancellation.

If you would like an exchange send back to us within 28 days.

If you've paid by credit or debit card you can pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

If you've paid using PayPal or Apple Pay, your local store will send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.

Collect From Store orders delivered to alternative collection point cannot be returned in that store.

Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.

Please note, orders purchased on the UK site cannot be returned or exchanged to any of our stores outside the UK.

We will ordinarily refund the full purchase price together with the standard delivery charge paid as long as we receive your order within the cancellation period. If you chose to pay extra for express delivery, we will only refund the cost of standard delivery. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.